Customer care
Clear delivery, cancellation and return information for every Maya's House order. Payments are processed securely through Stripe.
Maya's House is operated as a UK sole-trader business. For order, product or policy questions, email info@mayashouse.uk. Return requests must be started through the online form; the return address and instructions are then provided by email.
Delivery is free to UK addresses and £4.99 to European Union addresses. The checkout will only accept addresses in the selected region. Orders are delivered within 30 days unless a different timeframe is agreed with you. Products supplied by different specialist partners may arrive in separate parcels, with tracking or delivery updates emailed when available.
You may tell us you wish to cancel within 14 days after delivery, then return the item within the following 14 days. Items may be handled only as reasonably necessary to inspect them and must be safely repacked. Sealed skincare products cannot be returned for health or hygiene reasons once unsealed unless faulty. Start through our online return form; after review we will send the correct return address and instructions. Change-of-mind return postage is your responsibility. Statutory rights for faulty, damaged or misdescribed goods are not affected.
Read the product-specific care and safety information shown before checkout. Natural wood shape, grain and colour will vary. The foot spa is an electrical product and must be used only as directed with the plug and controls kept dry. The Fincan should be hand washed and not microwaved because of its gold-toned detail. Styled props are not included unless explicitly stated, and colour may vary slightly between screens.
Payments are processed securely by Stripe. Maya's House receives the order and delivery details needed to fulfil your purchase, but does not store full card numbers. Read our privacy notice for more information.